FAQ
1. What makes Vintage Artisan huaraches unique?
Our huaraches are handcrafted by skilled artisans in Sahuayo, Michoacán, using traditional techniques passed down through generations. Each pair is made to order, ensuring the highest quality and a unique product for every customer.
2. How do I choose the right size?
Our footwear tends to run a bit narrow. If you are between sizes, we recommend sizing up for the best fit. Otherwise, select your true size for a snug and comfortable feel.
3. What materials are used in Vintage Artisan huaraches?
We use only the finest materials, including premium leather sourced from reputable suppliers. Our commitment to quality ensures that each pair of huaraches is durable, comfortable, and environmentally friendly.
4. How do I care for my huaraches?
To maintain the quality of your huaraches, we recommend wiping them with a damp cloth to remove dirt and using a leather conditioner to keep the leather supple. Avoid prolonged exposure to water and direct sunlight.
5. What is the made-to-order process?
When you place an order, our artisans begin crafting your huaraches specifically for you. This process allows us to reduce waste and ensure each pair meets our high standards of quality and craftsmanship. Production time may vary, so please check the product page for estimated delivery times.
6. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping fees and times vary depending on the destination. Please check our shipping policy for more details.
7. Can I return or exchange my huaraches?
We accept returns and exchanges for unworn items within 30 days of purchase. Please visit our returns and exchanges page for detailed instructions and to initiate a return or exchange.
8. How can I check the status of my order?
You can check the status of your order by logging into your account on our website or by contacting our customer service team at hello@vintageartisan.com.
9. What is the Vintage Artisan Gift Card?
The Vintage Artisan Gift Card can be used to purchase any footwear or accessory on our site. It is available in various denominations and does not include tax or shipping fees. For specific amount requests, please contact us at hello@vintageartisan.com.
10. How do I contact customer service?
You can reach our customer service team at hello@vintageartisan.com for any inquiries or assistance. We are here to help with any questions you may have about our products or your order.
11. What is your commitment to sustainability?
We are dedicated to sustainable practices, including slow production and the use of environmentally friendly materials. Our made-to-order model reduces waste and supports fair compensation for our artisans.
For more detailed information, please visit our About Us page or contact us directly.
Our huaraches are handcrafted by skilled artisans in Sahuayo, Michoacán, using traditional techniques passed down through generations. Each pair is made to order, ensuring the highest quality and a unique product for every customer.
2. How do I choose the right size?
Our footwear tends to run a bit narrow. If you are between sizes, we recommend sizing up for the best fit. Otherwise, select your true size for a snug and comfortable feel.
3. What materials are used in Vintage Artisan huaraches?
We use only the finest materials, including premium leather sourced from reputable suppliers. Our commitment to quality ensures that each pair of huaraches is durable, comfortable, and environmentally friendly.
4. How do I care for my huaraches?
To maintain the quality of your huaraches, we recommend wiping them with a damp cloth to remove dirt and using a leather conditioner to keep the leather supple. Avoid prolonged exposure to water and direct sunlight.
5. What is the made-to-order process?
When you place an order, our artisans begin crafting your huaraches specifically for you. This process allows us to reduce waste and ensure each pair meets our high standards of quality and craftsmanship. Production time may vary, so please check the product page for estimated delivery times.
6. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping fees and times vary depending on the destination. Please check our shipping policy for more details.
7. Can I return or exchange my huaraches?
We accept returns and exchanges for unworn items within 30 days of purchase. Please visit our returns and exchanges page for detailed instructions and to initiate a return or exchange.
8. How can I check the status of my order?
You can check the status of your order by logging into your account on our website or by contacting our customer service team at hello@vintageartisan.com.
9. What is the Vintage Artisan Gift Card?
The Vintage Artisan Gift Card can be used to purchase any footwear or accessory on our site. It is available in various denominations and does not include tax or shipping fees. For specific amount requests, please contact us at hello@vintageartisan.com.
10. How do I contact customer service?
You can reach our customer service team at hello@vintageartisan.com for any inquiries or assistance. We are here to help with any questions you may have about our products or your order.
11. What is your commitment to sustainability?
We are dedicated to sustainable practices, including slow production and the use of environmentally friendly materials. Our made-to-order model reduces waste and supports fair compensation for our artisans.
For more detailed information, please visit our About Us page or contact us directly.